Privacy and Cookie Policy

Here at Old Trickey’s Flower Farm, we are committed to dealing with your data in a respectful and transparent way. Our Privacy and Cookie Policy sets out how we collect and use your data and your rights in having your personal data protected. This policy was updated on 28/04/20. We do update our policy from time to time, so please revisit this page for changes.

What data do we collect?

We collect the following data to complete orders:

  • Name

  • contact information such as email address and/or phone number

  • if flowers are to be delivered, a delivery address

  • We do not take or store any of your payment information. Payments are made using only a card reader, BACS or Paypal. For Paypal payments, an email address or phone number are required but we do not store this information

Subscribing to our newsletter:

  • If you Subscribe to our Newsletter, your name and email address are collected by our service provider Mailchimp. Our Mailchimp account is password protected and we do not store your data elsewhere.  It is solely used to send you information about life on the farm, blog posts and our products and services.  We will never pass on your details to a third party. You can Unsubscribe from our mailing list by clicking on the link at the end of your email.

    For more information on Mailchimp’s Privacy Policy please follow this link. https://mailchimp.com/legal/privacy

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Place an order or enquire about our products or services

  • Subscribe to our Newsletter

  • Use or view our website via your browser’s cookies.

We collect your data so that we can:

  • Process your order

  • Keep internal records

  • Provide you with Newsletters, if you Subscribe to this service

Security

  • We use physical and online procedures to keep any data we hold on you safe and secure and to prevent loss or unauthorised access. If we do not need to store your data, it will be disposed of securely.

What are your Data Protection Rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: rachel@oldtrickeysflowerfarm.co.uk

Call us at: 07712892710

Or write to us: Rachel Johnson, Old Trickey’s Flower Farm, Blackborough, Cullompton, Devon, EX15 2HZ.

Cookies

Our website is run through Squarespace who use cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

You can set your browser not to accept cookies, however, in a few cases, some of our website features may not function as a result.

Privacy Policies of other Websites

Sometimes our website contains links to other websites. Our Privacy and Cookie Policy applies only to our website, so if you click on a link to another website, you should read their Privacy Policy.

Changes to our Privacy and Cookie Policy

We keep our Privacy and Cookie Policy under regular review and place any updates on this web page. Please check regularly for any changes.

How to Contact Us

If you have any questions about our Privacy and Cookie Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: rachel@oldtrickeysflowerfarm.co.uk

Call us: 07712894710

Or write to us at: Rachel Johnson, Old Trickey’s Farm, Blackborough, Cullompton, Devon, EX15 2HZ

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